Frequently Asked Questions
Is the number given on the website the vet's phone number? Can I call anytime day, or night?
No, this is a company phone and is answered by an assistant. This phone will not be answered outside of business hours and may not be answered during business hours if everyone is busy. Please leave a text message, contact through the website, or email if you are not able to reach someone on the phone. Calling repeatedly will not help with getting the phone answered faster. If no message is left, then we will not call back.
Do you do grooming for cats and dogs?
No, we do not offer grooming services. We are a veterinary medicine service only.
What should I do about Heartworms. I've heard that local mongrel dogs are naturally immune. Is this true?
No, all dogs can get Heart-worms. It is spread by mosquitoes and can be prevented with medications.
Can I buy deworming and Flea/tick tablets from you?
Yes, you can buy de-worming and Flea/tick medication and we offer only deliveries at a cost. If you are not an existing client, you would need a prescription from your Veterinarian for us to provide the medication.
Do you have morning Appointments?
No, we only do afternoon/evenings. Our normal hours are 12pm - 8pm Monday, Thursday - Saturday.
How often should I deworm my cat or dog?
Ideally, a fecal sample should be taken from your pet to determine how much parasite exposure your pet is getting and then deworm based on the findings.
Are payment plans available for the services?
No, we require payment at the time of service.
When I pay for the services, is there a guarantee that all my pet's problems will be fixed?
Unfortunately, not every problem is the same and there is no guarantee that every problem will be fixed. Some conditions may require lifelong treatment. Please understand that medicine is a complex subject and there are many ways that treatment can fail. However, we definitely have high standards and strive to ensure that your pet's condition is properly diagnosed and treated.
Can I bring my cat/dog to your clinic?
No, there is no fixed clinic and we only do home visits.
Do you have the injection that keeps the dog or cat from getting pregnant?
There is no injection that keeps your pet from getting pregnant. The only way to keep them from getting pregnant is to get them spayed.